Return Policy

Service Satisfaction

We strive to provide high-quality digitization services that meet your expectations. If you are not satisfied with the digitized results, please contact us within 14 days of delivery to discuss your concerns.

Re-Digitization

If digitized files do not meet the agreed specifications or quality standards, we will re-process your photographs at no additional charge. Please contact us with specific concerns, and we will work to address them.

Refund Policy

Refunds may be considered on a case-by-case basis for services that have not been completed or delivered. Once digitization is complete and files are delivered, refunds are generally not available, but we will work with you to resolve any issues.

Original Photograph Returns

If you have shipped original photographs to us, they will be returned to you via the shipping method you specified. We take care to package and return originals in the same condition they were received. Return shipping costs are the responsibility of the customer unless otherwise agreed.

Digital File Delivery

Digital files are delivered via the method agreed upon during consultation. If you experience issues accessing or downloading files, please contact us. We will provide alternative delivery methods if needed.

Dispute Resolution

If you have concerns about our services, please contact us directly. We are committed to resolving issues fairly and promptly. We will work with you to find a satisfactory solution.

Contact for Returns

To initiate a return, re-digitization request, or discuss any concerns, please contact us at:

2108 Hayes St
Nashville, TN 37203
United States
Email: contactus@grozelonzon.world
Phone: +1 (615) 292-7466